Terms of Service

1. About Livea

Livea Medical ("Livea," "we," "our," or "us") is a medical weight loss and metabolic health clinic with eight locations in Minnesota and Wisconsin, as well as a telehealth program serving patients across both states. Our principal address is [CLINIC ADDRESS]. Livea is a licensed medical clinic operating under applicable state and federal laws.

2. Use of the Website

2.1 Permitted Use

You may use the Site for lawful purposes only. Permitted uses include:

• Researching Livea's programs and services
• Booking consultations and appointments
• Accessing patient education resources, blog posts, and recipes
• Contacting Livea staff
• Using the telehealth platform if you are an active Livea patient

2.2 Prohibited Use

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of the Site or any associated systems
• Transmit any viruses, malware, or other harmful code
• Scrape, harvest, or systematically download content from the Site without our written permission
• Impersonate any person or entity, or misrepresent your identity or affiliation
• Use automated tools to submit forms, book appointments, or otherwise interact with the Site
• Post or transmit any defamatory, harassing, or objectionable content through any interactive feature of the Site

2.3 This Website Is Not a Medical Service

The content on this Site — including blog articles, educational resources, program descriptions, and FAQs — is provided for general informational purposes only. It is not intended to constitute medical advice, diagnosis, or treatment. You should not rely on any information on this Site as a substitute for professional medical advice from a qualified, licensed healthcare provider who knows your individual health circumstances.

Always consult your physician or a Livea provider before starting, stopping, or changing any medical treatment, diet, or exercise program. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

3. Telehealth Consent

3.1 Nature of Telehealth Services

Livea offers telehealth consultations via secure video, allowing you to receive medical care remotely without traveling to a clinic. Telehealth services are subject to Minnesota and Wisconsin telehealth regulations and are provided only by Livea providers licensed in those states.

3.2 Acknowledgments for Telehealth Patients

By scheduling and participating in a telehealth appointment with Livea, you acknowledge and agree that:

• You understand that telehealth is not the same as an in-person visit and may have limitations, including the inability to perform a physical examination
• The quality of a telehealth encounter may be affected by your internet connection, hardware, or environment
• In the event of a technical failure during a session, your provider may contact you by phone or reschedule your appointment
• You are responsible for ensuring you are in a private location during your telehealth visit to protect your own privacy
• You are located within the State of Minnesota or Wisconsin at the time of your telehealth visit, or have otherwise confirmed eligibility with Livea staff
• Your clinical information from telehealth visits is stored and handled in accordance with HIPAA and Livea's Privacy Policy
• Telehealth care may not be appropriate for all conditions; your provider will advise you if an in-person visit is medically necessary

3.3 Full Telehealth Consent Form

A complete Informed Consent for Telehealth Services will be presented to you during the intake process prior to your first telehealth visit. That document governs your telehealth care in detail and is incorporated into these Terms by reference.

4. Appointments, Booking, and Cancellation

4.1 Booking an Appointment

You may book a consultation or appointment through the online booking tool on the Site, by phone at 763-319-2020, or in person at any Livea clinic location. Booking an appointment is subject to provider availability and does not guarantee a specific provider or outcome.

4.2 Cancellation and No-Show Policy

We understand that schedules change. Our current cancellation and no-show policy is detailed during the booking process and in your patient intake documentation. Please review that documentation for the most current terms, including any applicable late-cancellation or no-show fees. [This section will be updated with specific cancellation terms.]

4.3 Rescheduling

To reschedule an appointment, please contact us at least 24 hours in advance by calling 763-319-2020 or using the online portal. We will make reasonable efforts to accommodate your request, subject to availability.

5. Payments and Fees

Fees for Livea services will be quoted to you prior to the commencement of care and are detailed in your patient agreement. Payment is due at the time of service unless alternative arrangements have been made. Livea accepts major credit cards, HSA/FSA cards, and cash. Insurance billing is available for eligible services; however, Livea does not guarantee insurance coverage or reimbursement.

All fees are subject to change. Updated pricing will be communicated in advance. Any disputes regarding charges must be raised within 30 days of the billing date by contacting 763-319-2020.

6. Intellectual Property

All content on the Site, including text, images, graphics, logos, video, and software, is owned by or licensed to Livea and is protected by United States and international copyright, trademark, and other intellectual property laws. You may view, print, or download content from the Site for your personal, non-commercial use only. You may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any content from the Site without Livea's prior written permission.

The Livea name, logo, and taglines are trademarks of Livea Medical. Other trademarks and service marks appearing on the Site are the property of their respective owners.

7. Third-Party Links

The Site may contain links to third-party websites for your convenience. These links do not constitute an endorsement or recommendation by Livea of those sites or their content. Livea has no control over third-party sites and is not responsible for their content, privacy practices, or availability. Your use of any third-party site is at your own risk and subject to that site's terms and policies.

8. Disclaimer of Warranties

THE SITE AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LIVEA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LIVEA DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY CONTENT ON THE SITE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LIVEA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF LIVEA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LIVEA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE AMOUNT YOU PAID TO LIVEA IN THE 30 DAYS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow the exclusion or limitation of certain warranties or liability, so the above limitations may not apply to you in full.

10. Indemnification

You agree to defend, indemnify, and hold harmless Livea and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site or Services, your violation of these Terms, or your violation of any rights of another party.

11. Medical Malpractice and Clinical Care

Nothing in these Terms of Service limits or waives any rights you may have under Minnesota or Wisconsin medical malpractice law with respect to clinical care provided to you by licensed Livea providers. These Terms govern your use of the Site and digital Services; they do not govern the standard of clinical care.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-law principles.

12.2 Dispute Resolution

Before initiating any legal proceeding, you agree to contact Livea and attempt to resolve any dispute informally by calling 763-319-2020 or writing to us at [CLINIC ADDRESS]. If informal resolution is unsuccessful within 30 days, either party may pursue available legal remedies.

12.3 Venue

Any legal proceeding that cannot be resolved informally shall be brought exclusively in the state or federal courts located in Hennepin County, Minnesota. You irrevocably consent to the personal jurisdiction of those courts.

13. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page with an updated effective date. Your continued use of the Site or Services after the revised Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically. For material changes, we will make reasonable efforts to provide additional notice, such as a banner on the Site.

14. Termination

Livea reserves the right, in its sole discretion, to suspend or terminate your access to the Site or Services at any time and for any reason, including if we believe you have violated these Terms, without notice or liability to you. All provisions of these Terms that by their nature should survive termination will continue to apply, including but not limited to intellectual property provisions, disclaimers, and limitations of liability.

15. Entire Agreement

These Terms, together with Livea's Privacy Policy and any patient agreements or consent forms you have signed, constitute the entire agreement between you and Livea with respect to your use of the Site and Services and supersede all prior agreements or understandings on the same subject matter.

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